We kindly ask you to read the texts below carefully, in order to avoid possible misunderstandings and problems arising from them. The Protocol, General Terms and Conditions and Data Security Statement are an integral part of the D&D Ltd. price list and the basis of commercial relationship. The notes stated in the Protocol concerning the doctors of medicine’s field of activity are the need of the technique for preparation procedures with which we cannot achieve the outcome presented on this site.
1. PROTOCOL
Step 1: Therapy planning
Every therapy planning begins with a consultation with the dental laboratory in order to most effectively determine the material and technique for the prostethic work with regard to the indication of the problem. In the phase of therapy preparation and planning, it is necessary to make a portrait and intraoral photography that will be the basis of the case analysis, as well as to create the study models before starting the therapy itself.
Step 2: Wax up and Mock up
Wax up should be made on study models, according to the agreed therapy. Based on a wax up, a mock up transfer of the new situation will be made using a silicone key in the mouth. Mock up will give the most realistic representation of the face appearance with scheduled work after the end of therapy, before any preparation begins. Mock up will not be possible in situations when the existing teeth need to be shortened, reduced or pushed inside so the planning will be done without it.
Step 3: Tooth preparation and impression
It is recommended to prepare the teeth in the clinic over the existing mock up or using the silicone keys made on a wax up model in order to control the intervention on all surfaces. It is necessary to polish the prepared tooth before the impression in order to prevent deformation in the impression and enable the production of a usable model with all relevant data.
Step 4: Construction Try-in
During the metal, zirconium dioxide or lithium disilicate construction try-in, the placement/fit of the construction on the margins of the preparation will be checked.
Step 5: Colour Assessment/Shade Matching
The dental technician assesses the tooth colour in order to collect enough data that enable the right selection of materials and technology to reproduce the natural tooth as perfectly as possible.
Step 6: Ceramics try-in
The patient, doctor of dental medicine and dental technician agree the last fine shape and colour corrections, if necessary, at the ceramics try-in.
Step 7: Work Handover
The ceramics fitting and possible corrections will be followed by the work handover. By accepting the delivered work, doctor of dental medicine confirms the correctness of the subject work and thus the dental technician’s work is deemed completed.
2. GENERAL TERMS AND CONDITIONS
- Any order of work or service by a Dental Practice or a Clinic in oral or written form, and according to our current price list is considered an acceptance of these General Terms and Conditions.
- When placing an order, a Dental Practice/Clinic should form a work order containing: a case indication, material that will be used in work procedure agreed with the D&D Ltd. technician, dental impression date of delivery and other necessary data in accordance with the protocols, dates of two necessary try-ins during the design process and a target completion date compliant with the laboratory’s work plan. The work/service price remains unchanged if the right to try-in appointments remains unused.
- Delivery time and rehearsal/fitting(s) time(s) will be shifted if the delivery of preparation material by the Dental Practice/Clinic is delayed.
- Throughout the duration of making the work, corrections that have been agreed upon after the try-ins will be made, and any additional try-ins and corrections of the work will be at the cost of the side requesting them and calculated pursuant to our current price list or at a flat rate per working hour and material spent.
- Any costs incurred by inadequate handling and interventions into work without the presence of D&D Ltd. technician will be borne by the Dental Practice/Clinic. Subject work can be repeated as a new case at full charge pursuant to the current price list.
- Once completed and delivered by D&D Ltd., the subject work is no longer subject to discussion and correction, except in the case of a proven hidden defect.
- The payment terms of the delivered work are as follows: the full amount of work’s price up to or on the day of delivery.
- The contracting parties will try to resolve all eventual disputes by peaceful means, and should that not be possible, they agree on the jurisdiction of the competent court in Zagreb.
3. DATA PROTECTION AND PRIVACY STATEMENT
All participants in any business relationship formed on the basis of D&D Ltd. Standard and current price list: the patient, doctor of dental medicine/Dental Pratcice/Clinic and D&D dental design Ltd., Brijunska 1, Zagreb, will be informed and are obliged to inform themselves with the following provisions governing mutual relations in the segment of data and privacy protection, pursuant to the General Data Protection Regulation (EU) 2016/679 of the European Parliament and Council of the European Union from April 27th 2016, and enforced from May 25th 2018.
- Personal and official data that D&D dental design Ltd. obtains through direct contact or collects through a work order, e-mail communication, creation and exchange of photo documentation, and for each individual case, will be used primarily in defining the procedures and activities in the process of making a prosthetic work or providing other service in the domain of its activities. The patient’s personal data, doctor of dental medicine/Dental Practice/Clinic’s data will be used during the therapy procedure in the form of internal communication and at the end of the process when issuing an invoice, in part the invoice needs to contain pursuant to the legal provisions.
- Photo documentation collected through the implementation of D&D Ltd. Protocol, Step 1: Therapy Planning, and during the therapy itself, as well as during the work handover, can and may be exchanged between the doctor of dental medicine/Dental Practice/Clinic and D&D Ltd. for the pursposes of achieving the best possible result.
- D&D dental design Ltd. will, in anonymous form (under a number, without personal or official information), preserve the parts of photo documentation relating to the stages of work process orally and on a model, containing only a representation of part of the face (mouth) with a before, during and after state, throughout and after therapy. The use of this material is allowed in an anonymous form for publications on D&D Ltd. web site and for scientific purposes (lecutres, articles, studies).
- Any other public use of the non-anonymous data of the participants of the business relationship, by any of them: the patient, doctor of dental medicine/Dental Practice/Clinic and D&D Ltd. is only possible with the consent of all participants.
- Doctor of dental medicine/Dental Practice/Clinic are obliged to inform the patients with the contents of this Statement and all other data from D&D Ltd. General Terms and Conditions that apply to them.
- Pursuant to the forementioned provisions, the following is also allowed: entering data into the D&D Ltd. business database, sending business notices in written or electronic form, sending business notices to the D&D Ltd. e-mail address, entering the phone/mobile number into the contacts database.